Job Ref: 214141921

Date: 2021-07-07 08:47:15

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My client is seeking an experienced RMA Inspector & After Sales Support Executive to join their expanding Operations Team

Key Responsibilities:

Undertake regular, RMA inspections within key stakeholders, carrying out thorough assessment of customers warranty returns
Assist the business to meet its statutory after-sales obligations and customer T&C's to deliver high levels of customer service
Ensure the warranty policy is administered in the best interests of the company and the customer
Authorise collections and arranging of necessary repairs under warranty
Provide high-quality telephone and email aftersales support to customers including retailers, dealers, service agents and end-users
Liaise with service centres regarding the warranty claims process and to keep accurate records of warranty submissions, rejections and goodwill claims, including warranty claim validation.
Manage liaison between service centres on customer product progress and resolve customer issues in line with customer expectations
Manage all warranty claims as per the internal SOP's and customer vendor compliance
Manage all customer enquiries, comments and complaints and log details of actions taken
Effectively manage the complex customer complaints and escalate them to the right stakeholders to support resolutions
Assist the business to be cost-effective and seek out opportunities to drive efficiency within the warranty process to improve customer satisfaction
Maintain relationships with warranty service agents, dealers and the wider business stakeholders
Assist with departmental projects and system testing to support implementation Skills Required:

Good knowledge of After Sales support with the ability to understand product specifications and technical information/drawings
Relevant After Sales Support experience in a relative industry
Strong communication, analytical and MS office skills
Strong customer services skills with good telephone manner and ability to effectively manage face-to-face communications
Professional and empathic approach to resolving issues
Knowledge of statutory requirements (Sales of Goods Act, Product Safety etc) would be advantageous
Excellent time management and goal orientated focus
Good knowledge of Returns and Queries Processes within a Customer Service Environment
Ability to drive and clean driving licence, as regular UK travel will be requiredParkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer

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