Reception Team Leader

Job Details

Responsible for the day-to-day supervision and management of all reception staff and associated functions.

This role is based in Marlow, but will be required to travel to Lane End occasionally.

Duties;

* To support the Team Supervisor/ Reception Manager

* Open/ close surgery

* Work through email inbox

* Provide motivation to team members

* Feedback to staff

* Be a point of contact for team members

* Provides quality customer service, including interacting with patients, answering patient enquiries

* Identify training needs and feedback to the Team Supervisor/ Reception Manager

* Induction and training of all new staff to agreed standards

* Liaise with other members of the primary health care team

* Deal with more complex enquiries from patients

* Continually assess and evaluate systems, recommending changes and improvements to the Team Manager as appropriate

* Liaise with medical representatives as required

* Have a clear understanding of telephone systems, daytime and out of hours

* Deal with general telephone enquiries from patients and general public

* Have a full understanding of the appointment system

* Record requests for home visits

* Ensure requests for repeat prescriptions

* Make appointments for patients

* Record messages for doctor, nurse and administrative staff

Skills and experience;

* Excellent communication skills

* Experience of leading and motivating a team

* Empathetic nature

* Previous experience of working in a Medical Reception

* Previous knowledge of using EMIS, Docman, Accurx and knowledge of Klinik is an advantage

* Organised, hardworking and focussed