Job Ref: 215052901

Date: 2021-11-02 12:14:54

Apply Now

I am seeking an experienced Customer Service Executive to join a thriving organisation supporting the UK Operations Team.

Role

Deal directly with customers either by telephone, electronically or face to face
Manage all customer orders
Handle and respond efficiently to all general and order specific customer enquiries
Provide pricing and delivery information
Obtain and evaluate all relevant information to handle product and service enquiries
Maintain customer data bases, pricing and delivery information generating workflows
Log details of enquiries, comments and complaints and details of actions taken
Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
Provide feedback on the efficiency of the customer service process and areas of improvement
Prepare and distribute customer activity reports
Carry out other ad-hoc duties as required from time to timeSkills

Proven customer service experience across a range of business sectors
Excellent telephone manner
Ability to communicate clearly and accurately at all levels
Strong Ms Office Skills
Excellent time management and goal orientated focus
SAP knowledge is preferable
Sales order processing experience

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer

Apply Now