Job Ref: 214293524

Date: 2021-07-27 12:43:20

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This is a great opportunity to join a well-established company based in Marlow.

Working as part of a friendly team, you will be providing administrative support as well as delivering fantastic customer service. This is a varied role with elements of sales administration, supplier engagement and customer service.

£20K-£25K (D.O.E.) plus 23 days holiday per annum, Pension Scheme, Free Parking

Responsibilities

* Covering all areas of contract administration, including raising purchase orders, booking deliveries/collections and raising post-delivery packs and invoices

* Ensuring achievement across all key performance indicators (KPI’s)

* Managing daily workloads as a group through the use of dashboards and reporting

* Dealing with all customer queries (via phone/email) that arise after point of sale

* Day to day management of complaints in line with FCA standards

* Supporting management, providing detail/knowledge to enable better decision making

* Supporting customers and upholding the brand image (providing the very best in going above and beyond for customers)

* Using Microsoft Dynamics 365, Bynx and various other systems to manage all post sale operations for customers

* Supporting Finance with administrative tasks

Experience Needed

* Minimum Grade A-C in Maths and English GCSE (or equivalent)

* Working knowledge of Microsoft Office (i.e. Outlook, Word, Excel, as well as CRM systems such as ACT or 365)

* Previous experience dealing with customers

* High levels of accuracy and attention to detail

* Customer focused with an excellent telephone manner and communication skills

* Strong analytical skills

* Understanding and use of PDF editor

* Ability to manage/prioritise own workload as well as working to tight deadlines in a fast-paced environment

* A flexible, ‘can do’, enthusiastic attitude

* A willingness to learn and grow within a commercial environment (with customer service/client satisfaction being the primary focus)

* A driven, passionate and motivated team player

* Full driving licence

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