Job Ref: 213998411

Date: 2021-06-17 09:42:08

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We currently have an exciting opportunity to join our Client Services team in our Marlow office. This role is a permanent contract for a Client Services Account Executive.

You will be responsible for the day to day running of a portfolio of Client accounts acting as a link between clients and media owners. Understanding clients' needs and objectives and matching Whistl products based on their requirements. You will liaise closely with clients, printers, and internal departments to ensure the smooth running of bookings throughout the campaign. Manage administrative tasks, to ensure outputs and information supplied to Customers and internal departments is accurate and ensure that Internal SLAs are met.

Customer Service/External Relationships:

Responsible for the day to day running of a portfolio of customers.
Liaising and occasionally meeting with clients alongside Account Development team to discuss and identify their advertising requirements.
Develop detailed understanding of accounts in order to match Whistl products based on their needs.
Ensure all Customer requirements are met within agreed timescales.Internal Relationships:

Work closely with Account Development team.
Brief Insights and Planning department on customer requirements.
Liaise with Functional team and Operations teams to ensure correct booking of campaign.Administration:

Update internal systems with required information once the client has accepted the quotation.
Input contract details on to Doorway system and see booking through from contract to completion.
Support Account Development team in protecting revenue and commission figures by providing accurate information and documentation at all times, both internally and externally.
Be responsible for ensuring that a signed contract is received back from Clients for each distribution.
Prepare campaign schedules based on customer requirements.
Create and submit Post Distribution reports when required.
Save Customer emails and documentation in relevant places.
Ensure debtor days for customers are minimal. Chase up pre-payment customers and ensure PO numbers are received in a timely manner.Systems:

Ensure accurate use of the Doorway system by managing orders based on Customer requirements.
Create and maintain client data in Address Book.
Upload schedules and create contracts in Doorway to ensure internal departments briefed in accordance with internal SLA.
Follow applicable business rules before back processing a brief.
Adhere to all business processes to ensure that authorisation is sought where required before progressing bookings.Keywords: Client Services Account Executive | Customer Support | Customer Service | Administration | Admin | Account Management | Stakeholder Management | SLAs | Media | CRM | Document Control | Contract Management | Campaign Management | Data Entry | Communication

Essential Skills

Ability to deal with colleagues in a professional, friendly and helpful manner.
Able to establish rapport, maintain open dialogue and gain commitment and trust from clients.
Have strong communication skills both verbal and written.
Excellent team player who is flexible and able to quickly adapt to change and work well under pressure.
Flexible and adaptable – able to carry out a range of different duties and work on different jobs at the same time.
Self-motivated – able to turn work around quickly whilst maintaining a high level of accuracy.
Ability to reprioritise workload when unexpected tasks arise.
Ability to work with minimum supervision.About Company

Whistl are a delivery management company providing efficient, high-quality, and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.

Whistl is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices.

Due to the nature of our business, this role may be subject to a basic DBS check

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