Job Ref: 213517768

Date: 2021-04-09 18:05:06

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My client has an After Sales Support Executive position available within their UK Operations Team.

Key Responsibilities:

* Assist the business to meet its statutory after-sales obligations and customer T&C’s to deliver high levels of customer service

* Ensure the warranty policy is administered in the best interests of the company and the customer

* Authorise collections and arranging of necessary repairs under warranty

* Provide high-quality telephone and email aftersales support to customers including retailers, dealers, service agents and end-users

* Liaise with service centres regarding the warranty claims process and to keep accurate records of warranty submissions, rejections and goodwill claims, including warranty claim validation.

* Manage liaison between service centres on customer product progress and resolve customer issues in line with customer expectations

* Manage all warranty claims as per the internal SOP’s and customer vendor compliance

* Manage all customer enquiries, comments and complaints and log details of actions taken

* Effectively manage the complex customer complaints and escalate them to the right stakeholders to support resolutions

* Assist the business to be cost-effective and seek out opportunities to drive efficiency within the warranty process to improve customer satisfaction

* Maintain relationships with warranty service agents, dealers and the wider business stakeholders

* Assist with departmental projects and system testing to support implementation

The ideal candidate will have good knowledge of After Sales Support within a Call Centre or After Sales environment as well as the ability to understand product specifications and technical information. You will also have strong analytical and MS Office Skills along with a great telephone manner and a positive attitude.

You will be highly motivated and capable of working as part of a busy team. SAP knowledge is preferable

Whilst we would love to be able to respond to every application we receive, it isn’t always possible. If you have not heard from us within 7 working days, please assume that your application has not been successful on this occasion

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