Job Ref: 212937014

Date: 2020-12-22 17:47:49

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Implementation Consultant, Payroll Solutions

Payroll Business Solutions, now part of the CIPHR Group, is a provider of end to end payroll solutions, offering both on-premise and hosted payroll software along with fully managed payroll bureau services.

About the role:

As one of our Implementations Consultants, you'll be a key member of the Payroll Business Solution's delivery team, managing and delivering payroll solutions to customers. You'll assist with the configuration and implementation, as well as recommended best use of products and services whilst focusing on operating in the most efficient and effective manner, ensuring that delivery throughput and revenue recognition are maximised, and high levels of customer satisfaction are maintained.

Responsibilities:

Be primary contact and trusted advisor for the customer throughout the delivery
Create clear and concise documentation as required
Have the flexibility to be both a functional product expert and to assume project management responsibilities ensuring the effective and timely delivery of assigned work
Utilise and manage other group resources as appropriate to achieve successful delivery
Ensure customer expectations are managed effectively through timely and effective communication
Provide end-user support for customers and internal bureau

About you:

Great stakeholder management skills
Good literacy, numeracy, and IT skills (knowledge of Microsoft Office products: Word, Excel, PowerPoint, Project)
Excellent planning and organisational skills
Aptitude to understand technical issues and the database designs
Excellent written, verbal communication and presentation skills
Ability to engage with clients and understand their requirements
Ability to work under pressure and maintain deadlines
Experience working in an external client-facing role
Experience of working in a payroll role and implementing a payroll system would be desirable

What we offer:

Apart from working with a great team, a growing company, and having the chance to learn and enhance your knowledge and qualifications, we offer;

25 days annual leave (28 after 3 years services), plus bank holidays
Pension
Regular training
Life assurance
Medical Cover and Dental cover
Perks at Work – access to exclusive discounts, cinema tickets, etc.
Free annual health screening
Gym Loan
£1,500 employee referral scheme

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