Job Ref: 215053140

Date: 2021-11-02 12:27:39

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I am seeking an experienced professional After Sales Executive to join a thriving business who has seen massive growth over the last 18 months

Role

Assist the business to meet its statutory after-sales obligations and customer T&C's to deliver high levels of customer service
Ensure the warranty policy is administered in the best interests of the company and the customer
Authorise collections and arranging of necessary repairs under warranty
Liaise with service centres regarding the warranty claims process and to keep accurate records of warranty submissions, rejections, and goodwill claims, including warranty claim validation.
Manage liaison between service centres on customer product progress and resolve customer issues in line with customer expectations
Manage all warranty claims as per the internal SOP's and customer vendor compliance
Manage all customer enquiries, comments and complaints and log details of actions taken
Effectively manage the complex customer complaints and escalate them to the right stakeholders to support resolutions Skills

Good knowledge of After Sales Support within a Call Centre and After Sales Support environment
Knowledge of statutory requirements (Sales of Goods Act, Product Safety etc) would be advantageous
Strong analytical and MS Office Skills
Excellent time management and goal orientated focus
SAP knowledge is preferableParkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer

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