Job Ref: 214630992

Date: 2021-09-10 12:29:22

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We are looking for an individual who is self-motivated, has excellent attention to detail and is keen to lay roots within a company that are growing year on year. You would be joining an organisation that embraces change, that are positive, curious and respect each other, which we believe enables and empowers individual success in people like you.

We have a position available within our Finance Team at our Marlow Head Office as a Credit Controller. Your role will be to provide a professional, efficient and effective credit control service to customers (internal and external) which reduces debtor balances to within agreed deadlines and to agreed standards.

You will be required to:

Carry out agreed daily, weekly and monthly processes in an accurate and timely manner. Including chasing payments via email, phone or letter; escalating any issues promptly, monitoring and maintaining customer credit limits, releasing bookings on the systems for customers.
Ensure group companies' debtor lists are properly maintained and to limit outstanding/overdue debtors.
Maintain credit limits and obtain credit insurance for relevant customers liaising with credit insurers and brokers.
Provide accurate and timely supporting information for credit referrals where required.
Prepare information for, attend and make a positive, constructive contribution to the weekly debtor meeting.
Follow up any agreed actions from the weekly debtor meeting including following the Dunning process.
Liaise with the company legal team on any legal action.
Produce and send accurate and timely monthly sales ledger statements to customers.
Build and strengthen customer (internal and external) relationships through regular professional interaction over the phone and, where required, through customer visits.
Accurate, timely recording of contact with customers.
Providing feedback to the Credit Manager as appropriate on any debt issues and progress.
Liaise effectively with internal staff at all levels and external customers in order to collate relevant information for the purpose of resolving account disputes.
Investigate and respond to (or appropriately escalate) a variety of enquiries by email, phone from both internal and external stakeholders.
Close interaction with the Master Data team on Finance Administration tasks including but not restricted to daily dunning of small customers and Direct Debits.
Maintain Cash Flow forecast.
Involvement in various Company projects impacting the area and undertaking other reasonable duties as requested by the Credit Manager.Keywords: Credit Control | Credit Controller | Finance | Payments | Credit Limits | Credit | Permanent | Full Time | Delivery Management Company | Downstream Access Mail | Disability Confident Employer

Benefits

Excellent benefits as you would expect from a market leader.

Essential Skills

Excellent organisational skills with the ability to prioritise own workload and work to strict deadlines.
Excellent and confident communicator both verbal and written; able to influence and gain commitment from internal and external customers.
Flexible and adaptable with the ability to prioritise own workload to meet conflicting, varied and demanding deadlines.
Able to produce consistently accurate work with a high level of attention to detail even when working under pressure. A "right first time" mentality.
Self-motivated, able to work without constant supervision and turn work around quickly whilst still maintaining excellent levels of accuracy and attention to detail.
IT Literate – proficient in the use of MS Office including intermediate MS Excel skills with experience in V-look-ups and filters etc.
Able to work effectively as part of a team demonstrating a hands on, energetic style with a 'can do, will do' attitude.
Able to deal with confidential and sensitive information in a professional manner.
Typically, we would estimate that it would take between 2-3 years' experience working in a Credit Control Environment to acquire these skills.
Preferably educated to 'A' level or equivalent level.

Desirable Skills

This role may involve travel to our other sites and off-site meetings at times.
Flexible, and willing to respond to the needs of the business in terms of working hours.

About Company

Whistl are a delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.

Whistl is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices.

Due to the nature of our business, this role may be subject to a basic DBS check

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