Job Ref: 214215240

Date: 2021-07-16 10:05:38

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We are proud to be partnering with a large National Client, that due to growth, are looking for an exceptional person to work as their Customer Service Team Leader based in Aylesbury.
Location – Aylesbury
Salary – £22,500 – £25,000 DOE
Contract – Full Time/Permanent
This is a fantastic position that would suit someone who has a passion for Customer Service and loves to motive and support their team.
Keys duties will include:
🔸Leading, motivating and developing effective management within the customer service department.
🔸Providing KPI reporting to the Customer Services Manager in all relevant areas of customer service.
🔸Resolving complaints received and investigate thoroughly whilst also reporting findings to the Customer Services Manager.
🔸Maintaining high levels of communication at all levels.
🔸Building and maintaining a robust partnership approach to senior management.
🔸Assisting the Customer Services Manager with the running of the customer service department.
Who we're looking for:
🔸Team leader or managerial experience within a contact centre environment is desirable
🔸Ability to positively lead, motivate and develop employees to their full potential.
🔸Must be a highly self-motivated individual.
🔸Excellent communication skills – both written and verbal
🔸Strong understanding of process flows and work instructions
🔸Ability to drive performance measures and exceed KPI targets
Does this sound like you? We'd LOVE to hear from you!
The Prescient Group will be managing your application in accordance with the GDPR and Data Protection Act 2018.
If your application is successful we will contact you and manage your personal data in accordance with the guidelines of GDPR.
If your application has been unsuccessful we will delete your application within 6 weeks and all records of your data

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