Job Ref: 214824159

Date: 2021-10-05 16:43:26

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We are a well-established and growing Insurance validation, repair and replacement company specialising in I.T, Tech and Camera goods.

We are currently recruiting for Customer Service & Online Sales Co-Ordinator, with an immediate start, to join our friendly team based in Aylesbury.

The hours will be Monday to Friday 9-5 based in the office, working from home will not be possible.

Duties will include

* Taking responsibility for customer calls, both inbound and outbound.

* Supporting the management team as required

* General administrative duties surrounding enquiries and accounts

* Setting up new customers and maintaining the customer database as required

* Liaising with couriers, customer and third parties to arrange collections and deliveries

* Handling customer queries

* Listing items for sale on eBay and processing orders

The candidate must have

* Strong customer service experience

* Be self-motivated and proud to deliver excellent service

* An interest in technology

* Communicating in a friendly and professional manner, with colleagues and customers

* Confident when making and receiving calls with customers

* Proficient in working with Microsoft Office

* Flexible to meet the needs of the business during busier periods

* A friendly personality and a sense of humour

The following skills would be advantageous:

* Experience selling via eBay

* Knowledge of the tech industry (phones, tablets, laptops)

* An understanding of the inner workings of tech & IT goods

A full range of company benefits are offered following a probation period. These include:

* Free onsite parking

* Generous bonus structure

* Company Pension

* 28 Days Holiday (incl bank holidays)

* Free birthday day off

* Director pay for lunch at least once a week

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