Job Ref: 213393064

Date: 2021-03-19 08:45:31

Apply Now

Job Role: HR Shared Services Coordinator
Location: London (remote)
Contract length: 3 months
Salary: £15-18 per hour
IMMEDIATE START

We are seeking a knowledgeable and professional HR coordinator to work as part of an EMEA HR Shared Services Centre based out of London (albeit working from home initially).

You will have direct responsibility for supporting this Global organisation with a recent acquisition and ensuring an efficient and effective transition of employees.

You will work as part of a wider HR team to carry out the day to day resolutions of Employee HR queries in a timely and accurate manner.

You will be expected to drive continuous process improvements and participate in local and international project teams supporting HR and company initiatives.

This is a very busy time for the HR function at an exciting point in the growth of this forward thinking, inclusive and collaborative company.

If you have experience of working within a large corporate business supporting an acquisition or merger this could be the perfect opportunity for you to demonstrate your abilities and add value to this global organisation.
 
Core responsibilities will include:  

Serving as a first HR point of contact for all employee and manager enquiries regarding on-boarding/ off-boarding, benefits, employee data, HR systems and information sources
Responding to employee and manager enquiries through phone, email or messaging systems by accessing a variety of tools and knowledge bases – via a case management tool and telephone
Using judgment to escalate (if required) and route contacts/issues to the appropriate specialists.
Helping to resolve employee enquiries, identifying the best person to find expert support internally or externally
Taking personal initiative to conduct ongoing research and partnering with colleagues to resolve more complex issues and reduce escalations as well.
Handling administrative duties and special assignments related to departmental needs when necessary.
Proactively drive/ project manage process improvements on continuous bases using a Lean philosophy to increase HR efficiency and effectiveness.
Sharing and improving processes within the HR Source and across HR Operations
Playing a key role in supporting HR initiatives and projects
Displaying co-operative team work, communication and focus on continuous learning through self-development by attending internal training classes to ensure added value to the team.
Be fully conversant and proactive in displaying behaviours which support the business Mission, Vision and Values.
General ad-hoc tasks and duties as required. Requirements:

CIPD qualified or HR degree level or studying towards it
Native Standard verbal and written English Skills – additional European languages are an advantage
Self starter with demonstrated examples of using own initiative to drive change
High personal integrity required in handling confidential information
Ability to work effectively in multi-cultural and cross-functional teams
Ability to handle high volume of employee contacts daily while maintaining a positive attitude
Excellent time management and organisational skills
Strong communication and interpersonal skills
High level of focus and attention to detail and accuracy
Personable, able to comfortably deal with a variety of people
Strong customer service skills
Knowledge of working through an acquisition or merger would be highly beneficial
Experience of working within a tech organisation also beneficial

Apply Now