Job Ref: 215831724

Date: 2022-02-16 14:59:18

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Principal Accountabilities:

1. Book appointments within a timely manner
2. Produce relevant letters pertaining to appointments
3. Update appointment records within the relevant information
4. Deal with patient queries in a professional manner
5. Ensure sufficient appointments are available and highlight shortfalls as appropriate
6. Ensure all verbal complaints are dealt with professional manner
7. Research required information using available resources
8. Provide patients/referrers with up to date information on services
9. Identify and escalate priority issues
10. Follow up patient/referrer calls where necessary
11. Other duties as required to support the smooth running of the service

Nature and Scope:

General

• To develop and maintain healthy and productive relationships with all staff, patients, and other stakeholders ensuring the Company image is always portrayed in a professional manner
• To support the Team Leaders and Business Manager in managing the service appropriately
• To undertake projects and any other duties as required by the line manager

Person Specification:

• Enjoy working in a call centre environment
• Possess good written and verbal communication skills as you will be dealing with a diverse customer base – (patients, directors, clinical staff, external parties and work colleagues) ensuring the Company image is always portrayed in a favourable manner
• The ability to prioritise own and teams workload and work flexibly to meet organizational needs
• The ability to assess and make decisions including non-routine enquiries and determine the best course of action retaining the patients’ needs as the primary focus (and escalate when required)
• The ability to handle sensitive information and maintain strict confidentiality with regard to both patient data and corporate information
• The ability to read and respond to emails and letters, forwarding to appropriate people where necessary and keeping accurate records of actions taken
• Having a sound knowledge of latest policies and procedures and have the ability to follow them
• Have good computer skills – will be able to use Word, Excel, and Outlook
• Have a personable, polite and patient nature ensuring:
• Needs to have an empathy with patients
• Needs to have a positive and friendly approach to patient care
• Needs to be able to remain calm when under pressure
• Be adaptable and comfortable dealing with changing priorities
• The ability to work as part of a team and under their own initiative being self-directed and self-motivated

Location: HP6 6FA (Little Chalfont)
Contract Type: Permanent
Hours: Full Time
Salary: £19,500 – £21,000 per annum

You may also have experience in the following: Medical Secretary, Front of House, Administrator, Senior Secretary, Personal Assistant, Office Administrator, Clinical Receptionist, Office Administrator, Receptionist, Diary Management, Healthcare Receptionist, etc.

Ref: (Apply online only)

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