Job Ref: 213209594

Date: 2021-02-18 14:18:34

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Scheduler

ABOUT MY CLIENT: My client is one of the world's leading water experts, with 25 years industry experience. They are constantly innovating our award-winning service and seeking new ways to bring value to their client relationships. That means they are always on the lookout for talented people to join their evolving business. We want to work with others who are equally committed to making a tangible difference in the world – for our customers and for the environment. My client is committed to nurturing such promising individuals, to fulfil, or exceed, their potential.

THE ROLE: The Water Operations Assistant will report to the Water Operations Manager and support the Operations Team in ensuring the efficient, cost effective and safe delivery of all operational services for our commercial and public sector customers.

JOB TYPE: Permanent, Full time

LOCATION: Wirral, Merseyside or Pinewood Studios, Iver, Buckinghamshire

(Partial remote working from home is also an option)

SALARY:(dependent upon experience)

START DATE: Immediate Start.

DUTIES:

Primary Duties:

– Logistics Support

Scheduling of works
Booking of appointments with customers
Incoming call handling
Liaison with engineers & contractors
Job handling (Raising / Updating / Closing projects with software system)
General project administration

Secondary Duties:

– Survey support, including

Data entry and data capturing
Guided survey analysis
Assessment for missing information

– Client Liaison

Requesting meter reads
Requesting information
Telephone surveys

– Other general tasks

Stock management and tracking
Desktop Researching
Administrative duties

ESSENTIAL EXPERIENCE and REQUIRED SKILLS:

Essential

– Background in Engineering/Facilities Management/Water Treatment/Water Supply.

– Experience in an administrative role / duties

– Speak English to native standard.

– Excellent telephone manner with good diction.

– Thrive in a fast-paced working environment while being a team player.

– Good communication skills, both written and verbal.

– Ability to confidently liaise on the telephone with a variety of professional levels; incl. customers, managers, contractors, suppliers, engineers etc.

– Good IT Skills; knowledge of Microsoft Office – good Excel skills are required.

– Excellent attention to detail.

– Excellent organisational skills and the ability to multi-task is advantageous.

– Proactive, self-motivated and a willingness to learn and grow with the company.

Desirable

– Experience in energy or water management industry.

– Experience in telesales / customer service.

– An aptitude for various IT applications is advantageous (previous experience with CRM systems is a plus, although not essential as training will be provided).

REFERENCES: Candidates will be vetted on the basis of the Baseline Personnel Security Standard, which will include ensuring the right to work, identity check, search for unspent convictions (via DBS Basic Disclosure) and confirmation of the past three years of employment history, including disclosing any significant periods spent abroad during this time.

HOURS OF WORK: 40 hours per week, Monday – Friday: 08.30 to 17.30 with a 1-hour unpaid lunch break.

ANNUAL LEAVE: 20 days paid annual leave, plus the 8 UK public holidays.

BENEFITS: Workplace Pension Scheme. Private healthcare option.

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