Job Details
Job Ref: 213757284
Date: 2021-05-14 15:03:45
Technical Support Analyst
Our client is one the UK’s leading telecommunications specialists and they are looking for experience Network and Phone System Technical Support Analysts, who have a minimum of 1 year’s experience working with Phone Systems in the telecommunications business 2 business market.
About the role:
In this role you will be offering remote IT Telephone Support to customer and helping to resolve all issues in a professional, efficient and concise manner.
Responsibilities:
* Remote IT Telephone Support for customers
* Adherence to a call logging process
* Logging customer queries and meeting SLA’s
* Updating existing tickets with SLA time
* Escalate when needed to in accordance with SLA
* Keep up to date with new products and services being introduced by the Group
* Remotely support and configure products and service from the Group’s portfolio
Essential Candidate Skills / Previous experience working with:
* Cloud and On-site PBX maintenance systems (Product mainly Ericsson LG IPECS )
* Internet services ( Broadband, 3G, 4G, 5G, Leased Lines )
* Network Services Switches, Routers / Firewalls ( Technicolour, Draytek, Netgear )
* PSTN services ( Analogue, ISDN, SIP Trunks, Inbound)
* Wi-Fi services (UniFi, Social Wi-Fi)
* Applications – Call Logging / Recording ( iCall / Oak )
* Web, Email, Domain Hosting ( Fasthosts )
What’s on offer:
* Competitive basic salary – £23,000 – £26,000 – Negotiable Depending Upon Experience
* Staff bonuses & holiday incentives
* Outstanding training and development opportunities
* Vibrate and fast paced working environment
* Relaxed Fridays with an early finish
* Enhanced pension contributions
This is fantastic, permanent position offered by one of the UK's leading and rapidly growing telecommunication providers!
For further information please contact Claire at Forte Recruitment Solutions.
Forte Recruitment Solutions are operating as an employment agency on behalf of our end customer
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