Job Ref: 215793478

Date: 2022-02-11 11:27:22

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My client is looking to recruit two permanent sales assistants to join them as soon as possible.  Experience is not neccassary just a confident personality / character to be a success in a  face to face sales role. 

Reports to Branch Manager

5 days per week, 37.5 hours per week.

Mon – Sat 09.00 – 17.00

Sun 10.00 – 16.00 (not currently opening Sundays but may again in the future)

The role is to support the Branch Manager with the following tasks:

Sales Duties

Deliver excellent customer service that exceeds all customer’s expectations
Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible.
Dealing with customers’ orders and queries in a confident, efficient and professional manner
Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given)
Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.
Matching the needs of the customer to the best product available, remembering upselling and stock levels.
Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly.
Resolving any customer issues/enquiries to a satisfactory conclusion.
Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off).
Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented.
Ensure specific customer requirements are processed efficiently, promptly and to meet delivery promise.
Ensure all promises made to customers are realistic, achievable and are completed.
Be prepared to deputise effectively in the absence of the Branch Manager or Assistant Manager.

General Duties

Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day.
Prepare and assist with stocktakes adhering to Company procedure.
Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to.
Assist with the training and development of all new recruits.
Report any Health and Safety issues to your line manager.
Take on any reasonable ad hoc duties to ensure the smooth running of the Company

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