Job Ref: 215075186

Date: 2021-11-04 10:48:04

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To act as the main contact for Customers, Customer Service Centre and other colleagues to progress repairs through to satisfactory completion.

* To be responsible for undertaking daily diary scheduling for numerous trades persons on the SDM system, make timely real time adjustments to trades persons work plans

* Liasing with tenants regarding repairs to their property

* To continuously plan work flow by effectively scheduling appointments with Tenants

* Deal with all unavailable appointment time slots by the re-organisation of work to trade persons and liaising with residents as required.

* Resolve day-to-day/operational issues using own initiative within broad guidelines, referring only the most complex issues and situations to the Repairs Managers.

* To assist the Repairs Managers in ensuring the correct materials/goods are delivered in a timely manner to allow trades persons to complete works.

* Prepare daily run sheets, including printed Works Orders/Inspections from Northgate

* To ensure all trade persons non-working activities are entered accurately onto the scheduling system with relevant notes. The Scheduler’s will advise the Repairs Manager on the availability of staff for various activities

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