Job Ref: 214353132

Date: 2021-08-03 19:15:14

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My client is currently recruiting for a Delivery Manager to join an exciting company on a new contract awarded across South Central England – Banbury, Oxford and High Wycombe.

As a Delivery Manager you will…

Lead an operational team in relation to quality and performance

Manage performance by office, understanding the detail and implementing corrective action for underperforming areas

Deliver performance in all key performance indicators (KPIs) across multiple locations

Manage contact with key stakeholders at a regional level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements

Be a key contact for Department of Work and Pensions (DWP)

Set budgets, objectives and targets including all resource planning

Motivate and inspire a management team to develop their people and lead them in a way that is consistent with company values and business objectives

Lead, motivate, develop a leadership team to continuously improve and increase their teams and their own capability and deliver against quality, performance, and sales targets

Ensure customer service standards are understood and observed by your team to ensure all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment

Undertake regular reviews with the team, prioritising those who are underperforming so that all individuals have the support and capability to deliver key performance indicators

Manage day-to-day contact with senior stakeholders at a local, regional, and national level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements

Contribute to the development of the overall employer policy to ensure that sales are recognised and addressed as a part of those policies and longer-term targets are achievable

Drive growth of our business through the proactive sales activity, the development of employer accounts and opportunities to provide commercial services to employers

Ensure the team maintain paperwork and participant records to ensure the customer journey is documented in accordance with our quality standards.

Experience, Knowledge and Qualifications

The ability to lead, motivate and manage a diverse team to achieve contractual, company and personal goals

Ability to establish and maintain positive working relationships with several different internal and external stakeholders

Sound judgement and decision making with the ability to communicate decisions clearly and diplomatically

Ability to manage change and adapt to new situations and create buy-in across the wider team

Commercially astute with considerable experience of P&L management with the ability to understand and decipher key financial drivers

Considerable experience of leading teams in a multi-site operational environment

Demonstrable experience of working in a target driven environment

Experience of people management including developing, coaching, and managing underperformance in a customer focused, results driven environment

Knowledge of Employment Legislation and Equality, Diversity, and Inclusion

NVQ Level 5 in Management & Leadership or similar Leadership qualification – desirable.

What's in it for you…

A rewarding career that makes a genuine difference to people's lives

Salary of £45 – 50k is offered depending on experience

A generous annual car allowance

Hours and days of Work: 37.5 hours per week – Monday to Friday

Holidays: 31 days' holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years' service

A two-week Induction and Training programme

In-house Health and Wellbeing team

Pension Scheme – contribution of 4%

Life Cover x 4 annual salary

A generous sickness package inclusive of 13 weeks full sick pay & 13 weeks half sick pay, following completion of a 6-month probationary period

Enhanced Maternity and Paternity pay following completion of the probationary period

Laptop and mobile phone to allow remote agile working.

If you are interested in applying for this position, please send your cv

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