Job Ref: 212802673

Date: 2020-11-24 15:48:11

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ABOUT YOUR ROLE

This role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for customers in the EMEA region of our Printer and Fastener Solutions division.

YOUR RESPONSIBILITIES WILL INCLUDE:

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Ensure all Administration functions are carried out to agreed standards and timelines.

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Accurate and timely entry of orders onto the order management system.

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Deliver a first class customer service to all Avery Dennison PSD customers in a professional manner, and provide effective support and management of customer complaints. Such as proactively informing customers of order/shipment discrepancies and providing the intended resolution plan.

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Building close relationships with all internal and external contacts to constantly improve information flow and the order process. Such as liaising with external service providers such as courier services and forwarding agents to resolve delivery queries.

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Collaborate with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers.

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Working with other members of the Sales, Marketing and Operations teams, to identify issues, propose solutions and take part in projects to contribute to operational and sales efficiency.

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Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met.

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Liaising with Credit Control/Finance to resolve all invoice queries.

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Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team.

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Running and monitoring backorder reports for designated customer base (daily or weekly depending on the area).

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Proactively supporting Sales with specific campaigns, this may include contacting existing customer base with special promotions.

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Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales.

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Maintaining accurate and up to date customer records and price lists in the systems.

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Collating information and producing reports as required.

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Promoting a coordinated approach within the Customer Services team and providing cover for other team members in their absence.

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Accurately record customer information on the Service database

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Ensure all repairs and printer swap out agreements are shipped and repaired on time

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Deliver a first class customer service to all Avery Dennison PSD customers in a professional manner, and provide effective support and management of customer complaints

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Ensure clear and concise exchange of information with all relevant Avery Dennison departments.

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Undertake training as required and transfer training into your working environment

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Work flexibly around normal office hours to achieve results required

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Carry out other duties as may be reasonably required

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Ensure all repairs and printer swap out agreements are shipped and repaired on time

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