Job Ref: 213921232

Date: 2021-06-08 09:44:51

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ABOUT YOUR ROLE

This fixed term role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for customers in the EMEA region of our Printer and Fastener Solutions division.

YOUR RESPONSIBILITIES WILL INCLUDE:

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Accurate and timely entry of orders onto the order management system.

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Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress.

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Checking progress, lead-time and quantity for each order.

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Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met.

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Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team.

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Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan.

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Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers.

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Running and monitoring back order reports for designated customer base (daily or weekly depending on the area).

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Proactively supporting Sales with specific campaigns, this may include contacting existing customer base with special promotions.

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Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales.

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Liaising with Credit Control/Finance to resolve all invoice queries.

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Liaising with external service providers such as courier services and forwarding agents to resolve delivery queries.

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Building close relationships with all internal and external contacts to constantly improve information flow and the order process.

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Maintaining accurate and up to date customer records and price lists in the systems.

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Collating information and producing reports as required.

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Working with other members of the Sales, Marketing and Operations teams, to identify issues, propose solutions and take part in projects to contribute to operational and sales efficiency.

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Promoting a coordinated approach within the Customer Services team and providing cover for other team members in their absence

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