Job Ref: 215123085

Date: 2021-11-10 11:12:24

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This is a great opportunity to join a well-established company based in High Wycombe. The Customer Service Team Leader will be responsible for delivering excellent customer service through the management of your team.

Salary £26,000 plus 25 days holiday per annum rising to 27 after 5 years’ service, Contributory Pension Scheme, Private Health Care, Life Assurance, Modern office facilities, Subsidised canteen, Free parking onsite. Working hours are Monday to Friday 9am – 5pm.

Duties;

* Providing excellent customer service in line with departmental standards, procedures and guidelines

* To proactively manage your team on a day-to-day basis to ensure consistent delivery of a first class service whilst achieving company results

* Managing all assigned team including, but not limited to, leadership, recruitment, induction, motivation, retention, appraisals and performance management

* To promote products at every opportunity

* Increase retention by building strong relationships with patients

* Have full knowledge of all procedures within the department

* Supporting Team Manager at all times

* Understand and uphold all systems within the department

* Ensuring all team members work to targets as set by you in line with company targets

* Coach and develop all staff

* Management of complaints in an efficient manner to minimise customer dissatisfaction

* Maintain and enhance customer service standards

* Be able to work under own initiative with little supervision

* Always prepared to go the extra mile

* Build professional working relationships with team and all departments and department heads

Skills and experience;

* Excellent customer service skills together with an excellent telephone manner

* Strong and proven knowledge of the sales process

* Possess and able to demonstrate excellent organisational skills

* Proven experience of managing a team within a busy environment

* Able to drive team to succeed and meet targets

* Attention to detail with a high level of accuracy

* Able to demonstrate initiative and work with little supervision

* Possess influential and persuasive skill set

* Excellent communication, oral and written, skills

* Able to work under pressure

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