Job Ref: 215970672

Date: 2022-03-04 22:21:05

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Customer Service – Spanish and Italian Speaking, High Wycombe: You will speak both Spanish and Italian and be able to deal with complex and high volumes of queries and orders. You will be using various systems and liaising with customers, warehouse and 3PL. This role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for customers in the EMEA region

Client Details

Customer Service – Spanish and Italian Speaking, High Wycombe:

Market leading and truly international high tech manufacturing company, based in modern offices. This client works in a niche sector and is truly market leading in its space.

Able to facilitate a reasonable amount of working from home if required. You need to get to High Wycombe circa 3 times a month as a minimum.

Description

Customer Service – Spanish and Italian Speaking, High Wycombe:

You will be using various systems and liaising with customers, warehouse and 3PL. This role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for customers in the EMEA region

Speaking and writing in both Spanish and Italian
Accurate and timely entry of orders onto the order management system.
Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress.
Checking progress, lead-time and quantity for each order.
Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met.
Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team.
Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan.
Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales.
Liaising with Credit Control/Finance to resolve all invoice queries.
Liaising with external service providers such as courier services and forwarding agents to resolve delivery queries. Building close relationships with all internal and external contacts to constantly improve information flow and the order process.

Profile

You will speak and write business level Spanish and Italian

You will have either done a similar role before, or will have come from a fast paced retail or hospitality (or similar) environment.

Ideally you will speak and write business level in both Spanish and Italian. If you are not fluent in at least one of these languages there is zero point in applying.

Please Note: Although you can work from home for a large majority of the time you must be a resident of the UK already. It is not possible to be based outside of the UK.

Job Offer

Salary circa £24,000 to £26,000 dependant upon experience.

Excellent benefits including:

Up-to 10% pension contribution
Private Medical
25 Days holiday
A good amount of working from home if that helps you

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