Job Ref: 215105555

Date: 2021-11-08 16:08:41

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Do you want to join a friendly and supportive team within an industry leading company where hard work is recognised and development is encouraged?

Origin are looking for a Product Advisor role within the Sales Operations team with a high emphasise on the technical nature of our product offering. As the Product Advisor you will be the first point of contact by phone, e-mail and web chat into the business for our partners as well as general enquiries from homeowners and potential new partners. Due to the fast-paced nature of our business this role can be demanding during peak periods & requires a high attention to detail. Ability to work under own initiative and experience of working in a shared mailbox environment would be advantageous.

Key Responsibilities of the Product Advisor:

First point of contact for all product technical guidance (External & Internal customers)
Make and receive phone calls via an automated system, fielding all inbound calls into the Sales Ops team
Initiate/respond to customer enquiries & provide information about our full range of products & services, including responding to online reviews with advice, guidance and acknowledgement.
Ensure that incoming telephone calls are answered in a professional & timely manner, triaged, and handled wherever possible or transferred where appropriate to the relevant department
Pro-actively engage in customer communications inc date reschedule courtesy calls, delivery confirmation reports, follow up for pending documents, deposits etc.. & Promotional offerings
Manage and respond to all website enquiries via the central enquiry mailbox & social media comments
Cressex Showroom support- Advice, guidance & tour hosting (with partners)
Liaise with internal departments to ensure the smooth flow of information
Secondary support of Order Management teams during peak periods (inc simple quote generation, query support, Quality checks etc..)
Use relevant IT systems to manage & update information where required
What you will have

Relevant previous experience in a similar role with an excellent telephone manner
GCSE or equivalent grade A-C in Maths & English
Flexibility to work outside or in excess of standard hours when necessary to achieve objectives required.
Good written and verbal communication skills as well as good IT skills, mainly with Outlook, MS Office- particularly Excel
Customer focussed approach whilst taking pride in your work with excellent attention to detail.
Door & Window technical knowledge/background [Desirable.]
What Origin can offer you:

As our biggest asset, every member of the Origin family will receive subsidised healthcare which includes 24/7 virtual GP access, gym, retail discounts and more!
We all love time off whether it's jetting off to somewhere exotic or a staycation, you'll get 24 days to enjoy which includes full company shutdown over Christmas so you will never have to fight for time off at Christmas again!
Keen Cyclist? Join our Cycle to Work Scheme.
Football fan? As sponsors of the local football team, you will have access to Wycombe Wanderers Corporate Box.
Free On-site Parking .
Group Life Insurance.
A welcoming and inspiring work-environment.If this sounds like you, please click 'Apply' and join our team

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