Job Ref: 214090573

Date: 2021-06-30 12:01:53

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Origin is looking for an individual who can provide first a class customer service with a focus on a quick turnaround of quotes, orders and general enquiries. This role provides a high level of order management & aftersales support to our Trade Accounts. Working closely with other teams as required, you will be the first line support to our partners for all their ordering requirements. The Sales Ops department is split into 4 customer regions North, South, Elite & On-Boarding, you will be assigned a primary area with provision to support an alternative as and when requested. Due to the fast-paced nature of our business this role can be demanding during peak periods & requires a high attention to detail.

Key Responsibilities:

Prepare quotes, orders, proposals and agreements
Point of contact for product technical queries pre & post sales
Complete root cause analysis to identify resolution required and improvement to avoid repeat
Provide support to customer visits & events as and when required (Minimal)
Liaise with internal departments to ensure the smooth flow of orders
Use relevant IT systems to manage & update all customers information when required
Present accurate & professional guidance to customers during showroom visits if required
Answer customer queries promptly and in a professional manner
Adopt a continuous improvement approach and forward-thinking attitude
Keep up to date with Origin's product and service offering
General administrative duties required for everyday operation
Carrying out other duties & ad-hoc projects as directed by the job
Ongoing customer support of bespoke on-line Quoting and ordering system (OSS)
The Ideal Sales Operations Executive Will:

Have 2 years minimum relevant previous experience in a similar role with excellent telephone manner.
Have experience of working in a shared mailbox environment would be advantageous.
Have good written and verbal communication skills as well as good IT skills mainly with Outlook, MS Office-Particularly in Excel.
Be a fast learner, open to new ideas and the ability to work under their own initiative.
Be accurate, pay good attention to detail, customer focused, professional and an excellent team worker.If this sounds like you, please click 'Apply' and join our team

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