Job Ref: 213177736

Date: 2021-02-12 15:25:34

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Job Title: Client Manager
Location: High Wycombe
Salary: £40,000

Overview:
We are delighted to present an opportunity for a Client Manager to join this growing team. This is a great opportunity to work with one of the fastest growing organisations within the Testing, Inspection & Certification sector. You will play your part to help make certain that the materials, products and processes that they test, inspect and certify for their customers are always safe, quality, compliant and fit for purpose.

Responsibilities:

Conduct audit activities (at client's premises or desk-based) and other related services in accordance with Certification procedures
Ensure the audit schedules for clients are delivered to plan and in line with target objectives
Achieve planned personal targets in line with annual defined objectives
Accurately and promptly produce client reporting and timesheets in line with target objectives
Provision of technical support and training/mentoring to staff of all parts of the business as required
Deliver a high standard of service, ensuring effective customer relationships are maintained
Keep up professional status and CPD requirements as necessary in line with business requirements and to develop new audit and product skills as required and requested
Conduct audits, with high level of detail through information gathering
Complete and submit all audit reports and administration as required
Take responsibility for customer communication and relationships to ensure completion of audits
Maintain regular reporting and communication with the client to ensure milestones are met on time and budget and advise of any additional opportunities for cross-selling of services and products
To undertake any other duties as assigned by Head of Audit Resources

Qualifications and Attributes:

Educated to degree standard or equivalent preferably in a forest based or related discipline
Significant industrial experience in a timber, paper, construction or related industry
Successful completion of QMS / EMS and/or OHSAS Lead Auditor course or equivalent or CoC/Supply Chain Lead Auditor course
Qualified 3rd party auditor – undertaking Quality, Environment, Health & Safety audits or CoC/Supply Chain audits
Health & Safety and/or Environmental qualification (Nebosh or equivalent)
Working knowledge of additional schemes, for example NHSS, ISO27001 and/or ISO50001
Professional and confident approach
Good IT skills and knowledge of systems
Competent with MS Office applications: in particular MS Excel – to intermediate level
Excellent interpersonal and communication skills – both written and oral
Confident, outgoing and diplomatic, yet firm as necessary along with strong influencing skills
Ability to take ownership of clients and manage issues to a successful conclusion
Customer focused, develop strong working relationships
Ability to work to strict deadlines and under pressure, positive and effective team player
Ability and willingness to travel with frequent overnight stays – possibility of overseas work in longer term
What's in it for you

A salary of £40,000
Company Car
Life Insurance – 4 x annual basic salary
UK Pension
Interested? Click Apply or call Paul on (phone number removed)

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