Job Ref: 215207046

Date: 2021-11-19 12:21:35

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Team Leader (Court Services) Witness Service

Location: either High Wycombe or Aylesbury – the role will be required to cover all 3 courts (Amersham, Aylesbury and High Wycombe)

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

About us The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under- represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary Candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

The Role As Team Leader (Court Services) you will be in a crucial role, responsible for the effective delivery of the Witness Service within your court/s.

You will manage, motivate and develop a team of volunteers who support witnesses in their journey through the criminal justice system.

You will also develop and maintain key local stakeholder relationships with a view to promoting partnership working, and enhancing service delivery standards and effectiveness.

Who we are looking for We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

Are you an experienced manager of staff or volunteers looking for a new opportunity? We are looking for someone who is a great motivator and thrives on leading teams to deliver positive outcomes.

We are looking for someone with excellent management and communication skills, who can adapt to and manage change. Experience of working to agreed targets is essential for this role along with working to tight deadlines.

This post is subject to enhanced vetting and barring check.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

Closing date: 01/12/2021

Job posted date: 15/11/2021

Hours per week: 29 (over 5 days)

Interview date: 9th and 10th December 2021

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