Job Ref: 215818059

Date: 2022-02-15 12:48:45

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IT Support Analyst

My leading provider of Oracle JD Edwards EnterpriseOne and Fusion Cloud Applications products and services client, are looking for an IT support analyst to work in their small, agile and friendly team.

Main Responsibilities

➢ Providing first class IT support to employees and when required by the company’s customers.
➢ Working to issues list in priority order. Monitoring of helpdesk for support issues and responding in a timely manner. Escalating where necessary.
➢ Working with the team to provide pro-active system administration and maintenance of the IT infrastructure to conform with company policy.
➢ Setting up new users on the network and providing support for remote users. This primarily consists of a Windows Active Directory Domain and Watchguard VPN connection.
➢ Build and deploy packages. Client setup and assisting with connectivity issues.
➢ PC builds to meet company standards (Physical or Virtual) and PC support with Windows 10.
➢ Maintaining IT security policy.
➢ Participate in IT projects as and when required.

Key Skills:
➢ PC SupportWindows 10, MS OfficeMS Outlook MS Teams.
➢ A good understanding of Microsoft Windows networking, Active Directory, Printers, Network drives.
➢ Knowledge of Azure Active Directory and Microsoft Office Admin Centre.
➢ DesktopLaptop Hardware configuration and troubleshooting.
➢ Experience of working on and supporting a Helpdesk.
➢ Troubleshooting remote connection and other network connectivity issues

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