Job Ref: 215222118

Date: 2021-11-22 13:53:31

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We have partnered with one if the UK's largest in-dependant communications provider, who are recruiting for a Cloud Support Engineer.

As the Cloud Support Engineer, you will the main contact for their converged customers with cloud-based IP telephony solutions. The Cloud Support Engineer will be responsible for undertaking technical change requests, troubleshooting and resolving simple to medium complexity technical issues.

Shifts 8:00am to 17:00 and 9:00 to 18:00. Which is a 40 hour week.

Cloud Support Engineer Responsibilities:

Monitor incidents to ensure that the appropriate action is being taken to meet SLA
Update customers by telephone, e-mail or portal on the progress of a support call or to ask for additional information
Contact third party suppliers to log support calls, get updates on open support calls or request technical support
Use technical skills to assess and troubleshoot incidents, determining where the issues lie, and then working to resolve these issues
Use technical skills to carry out updates and changes requested by our customers on our cloud voice platforms
Assist in internal and external customer report generation
Assist with ad hoc tasks relating to implementation projects, support projects or support administration
Join major incident calls with customers and SDM providing technical updates where required
Regularly update open tickets in our incident management platform with up to date and clear information
Update customer specific documentation where required
Any other duties as required by the line manager commensurate with the positionCloud Support Engineer Key Skills:

3 year's experience in a relevant technical role (desirable)
Knowledge of IP Protocols, Networking including LAN, WAN, switches and routes and SIP
Excellent communication skills with effective organisational skills is a must
Strong IT skills
Excellent problem solving and analytical skills
Outstanding attention to detail and accuracy
Logical and structured approach to workPlease now if you have the relevant experience.

Thank you!

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer

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