Job Ref: 213554229

Date: 2021-04-15 16:38:37

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We have an exciting new Field Service Engineer role with a leading company within the dental market. This is a great opportunity to join a global company who are passionate about their employees and has great progression opportunities into a number of product ranges. They have a huge team across the UK and strive in supporting one another.

Territory: South East England, the majority of travel will be within 2 hours of your home base.

Role: Service offering covers Dental, Decontamination and Digital engineering disciplines.

Clients: Dental Surgeries and Laboratories

As our Field Service Engineer your role will be attending customer sites on a reactive/planned/installation request basis to carry out work as required, whilst working closely with office-based scheduling team to ensure your diary is scheduled as efficiently as possible.

Key Responsibilities of our Field Service Engineer:

* Delivery, installation and validation of new equipment

* Carrying out scheduled maintenance as required

* Attending breakdowns and resolving to completion of repair

* Carry out site surveys as required

* Accurate recording of data to complete reports both internally and to customers

* Carrying out work within contract guidelines or advising customer if any additional costs incurred

* Completion of service reports and e-forms efficiently and professionally

* Managing your own spare parts van stock levels

* Providing technical assistance to customers, office staff and fellow engineers

* Assisting customers with advice in all areas of engineering, equipment performance and regulatory compliance

* Promotion of equipment sales and contract consolidation options available to the customer

What we are looking for:

* Previous engineering experience (any discipline, ideally medical or dental) in reactive and/or planned maintenance

* Field based role experience

* Customer service experience

* Ability to work under pressure

* Ability to work with minimal supervision (once trained)

* Time management skills

* Professional and positive can-do work ethic

* Excellent communication and team working skills

* Confident in building and maintaining good customer relations

* Competent IT Skills

* HNC in Electronics, Electrical, Mechanical Engineering or equivalent vocational experience is desirable

* You must have a driving license for this role

Package:

* Basic dependant on experience

* Company Van

* Pension

* Bonus

* Great progression / development opportunities

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