Job Ref: 213877202

Date: 2021-06-02 09:30:08

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This is a fantastic opportunity to join a leading retailer at their head office in High Wycombe. This is a fixed term maternity cover, starting July 2021 for up to 12 months.

This role will support the day to day running of the department, you will be inspirational and have a ‘customer first’ mind-set and a genuine passion for customer service.

Working hours 8am- 8pm Monday to Friday and 9am- 5:30pm on Saturday and bank holidays.

Competitive salary plus excellent benefits including 25 days holiday, private health care, bonus scheme, and 50% staff discounts.

Duties:

* Supporting the Customer Care Manager with the day to day operation and running of the department

* Effectively and independently handling customer escalations or complaints

* Ensure all areas of the department operate under GDPR

* Leading by example to promote a hard-working, customer focused environment and motivating the team

* Ensuring the team are providing the best level of customer care possible and building positive relationships with customers in order to increase customer satisfaction

* Identifying training requirements within the team and supporting with recruitment and training of new starters

* Working closely with other departments and having an active role in projects with the aim of always improving the customer experience in line with the Customer Care vision

* Promoting the voice of the customer – providing customer feedback to other departments

Skills and Experience required:

* Proven experience in a similar role as part of a fast-paced Customer Care team.

* Excellent people management skills

* Skilled in handling customer queries via multiple platforms, live chat, social media and phone.

* Excellent communications skills.

* Highly organised

* Excellent attention to detail

* Remain calm under pressure, be able to think on your feet and be resilient and adaptable

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