Job Ref: 215243226

Date: 2021-11-24 14:05:29

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This is a fantastic opportunity to join a leading fashion retailer at their head office in High Wycombe. Due to expansion our client is looking for a positive, friendly, hardworking individual to join their Customer Care Team. You must have previous customer service experience and have a passion for customer care.

This is a permanent Part Time Customer Care Advisor working 3 full days per week, 9am – 5.30pm, 22.5 hours. There is flexibility with the actual working days and some Saturday/ Bank Holiday working will be required.

Company benefits competitive salary with great career prospects within a fast-paced/growing environment. 25 days holiday pro rata (plus Bank Holidays), Company funded private health insurance, 50% Staff discount, Interest-free season ticket loan, bespoke induction support and with ongoing development and a welcoming/ inspiring environment.

Responsibilities;

* Providing exceptional customer care at all times (ensuring a continuous bespoke/personal service)

* Responding to customer queries within the agreed response time

* Handling customer queries across different platforms (live chat/telephone/email/social media)

* Building relationships with customers

* Liaising with the warehouse team/couriers to resolve any order issues

* Working closely with other head office departments

Experience Required;

* Previous customer service/customer care experience (essential)

* Excellent communication skills (both verbal and written), with a comfortable/confident telephone manner

* Good organisational skills with the ability to prioritise and multitask

* A flexible, motivated and reliable attitude

* Strong Microsoft Office skills

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