Job Ref: 212700662

Date: 2020-11-04 19:12:07

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Our client, a friendly and professional medical company based in High Wycombe, is looking to recruit a Customer Service Executive to join their team.

The successful candidate will manage their own database of customers and will be proactive in their approach by making contact with their customers on a regular basis.

We are looking for someone who has experience of handling a large volume of calls and has had previous sales experience.

Working hours for the role are 10am – 6pm. Plus 25 days holiday, private healthcare and pension scheme.

Main Duties and Responsibilities

Maintain and grow the business by promoting our products and services on each call
Provide a first class service to ensure patients remain on our service
Action new patient intro calls in line with the procedure to ensure they fully understand the service provided
Call patients on a regular basis
Identify patient advocates – products & services
Cleanse database regularlyPerson Specification

Proven telephone based Customer Service background
Experience of up-selling and cross selling/conversion of product use
Target driven
Empathy towards patients with complex medical conditions
Analytical and enquiring mind
Proven experience of managing high call volumes
Possess influential and persuasive skill set
Excellent telephone manner
Excellent communication, oral and written, skills
Able to work under pressure
Possess a 'can do' attitudePlease note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position)

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