Job Ref: 214150662

Date: 2021-07-07 17:14:03

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This is a great opportunity to join a well-established company based in High Wycombe.

Managing a friendly and supportive team you will be providing customer care to healthcare professionals and patients.

Salary £26,000 plus 25 days holiday per annum rising to 27 after 5 years’ service, Contributory Pension Scheme, Private Health Care, Life Assurance, Modern office facilities, Subsidised canteen, Free parking onsite.

Working hours are Monday to Friday 9am – 5pm

Responsibilities

* Providing excellent customer service in line with departmental standards, procedures and guidelines

* Proactively managing your team on a day to day basis to ensure consistent delivery of a first class service whilst achieving company results

* Managing all assigned team including, but not limited to, leadership, recruitment, induction, motivation, retention, appraisals and performance management

* Promoting products at every opportunity

* Increasing retention by building strong relationships with patients

* Having full knowledge of all procedures within the department

* Supporting Patient Services Manager at all times

* Understanding and upholding all systems within the department

* Daily running of allocated team

* Ensuring all team members work to targets as set by you in line with company targets

* Providing reports as required by manager

* Coaching and developing all staff

* Completing and assisting with projects

* Management of complaints in an efficient manner to minimise customer dissatisfaction

* Maintaining and enhancing customer service standards

* Ensuring adequate cover on our phones at all times

* Building professional working relationships with team & all departments and department heads

* Performing any other tasks reasonably requested by the company as required

Experience Required

* Excellent customer service skills together with an excellent telephone manner

* Strong and proven knowledge of the sales process

* Excellent organisational and leadership skills

* Proven experience of managing a team within a busy environment

* Ability to work to and driven to achieve targets

* Ability to drive team to succeed and meet targets

* Attention to detail with a high level of accuracy

* Ability to demonstrate initiative and work with little supervision

* Possess influential and persuasive skill set

* Excellent communication, oral and written, skills

* Ability to work under pressure

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