Job Ref: 215419885

Date: 2021-12-21 13:23:08

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Customer Service Team Leader

High Wycombe

£26,000 per annum

Our client, a fantastic and extremely busy company based in High Wycombe, are now looking for experienced Team Leader to support their growing team. This is a busy and varied role where you will be responsible for delivering brilliant customer service through the management of your team.

This company provide some great benefits including: Private Healthcare, Contributory Pension Scheme, Life Assurance, Free onsite parking and lots more!

Key responsibilities:

* Provide excellent customer service

* Manage a small team on a day to day basis to ensure consistent delivery of a first class service whilst achieving company results

* Promote products at every opportunity

* Build strong relationships with patients in order to increase retention

* Have knowledge of all procedures within the department

* Understand all systems within the department

* Set targets for your team and ensure all team members work to them

* Provide reports as and when required

* Provide training to all staff

* Assisting and completing projects

* Manage complaints in an efficient manner to minimise customer dissatisfaction

* Any other ad hoc duties as and when required

Personal attributes

* Be able to work under pressure and to tight deadlines

* Be able to take initiative and always prepared to go the extra mile

* Have excellent customer service skills

* Have fantastic communication skills (both written and verbal)

* Organisational and leadership skills (with proven experience of managing a team within a busy environment)

* Ability to work to targets

* Have a high attention to detail

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What you need to do now

If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.

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