Job Ref: 213998443

Date: 2021-06-17 09:44:11

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12th July Start Date! Responsibilities Managing large amounts of inbound/outbound calls/chats/tasks in a timely and effective manner Identifying customer needs Researching customer problems Manage customer accounts and communications across all channels. Answer questions about the product details, the company, and issues with account for the customers. Assist customers with any technical issues experienced with website and escalate any issues to management appropriately Meet Quality Assurance Requirements and other key performance metrics. Meet Customer Experience & Compliance requirements Providing the right solutions to customers Keeping records of all customer conversations on the call centre CRM system Meeting targets in terms of quality of conversations Attending training sessions to continuously improve knowledge and performance Required Skills Ability to self motivate Good communication skills, Empathy An ability to multitask will prove vital Requirements Excellent interpersonal, written, and oral communication skills Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone. Must possess and be able to demonstrate strong influencing and closing skills. Ability to learn and navigate new software quickly A passion for excellent customer service Own homeworking setup: Desk/Chair/Private workspace and reliable Internet speed of 10-15mbps

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