Job Ref: 215104943

Date: 2021-11-08 15:35:02

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Customer Service Co-Ordinator
Permanent
Location – High Wycombe
Salary – £25,000 + benefits

Our client, a leading industry specialist is seeking to appoint a Customer Services Coordinator with good administrative experience to work within their office at High Wycombe. This is an amazing opportunity to join an innovative and growing business.

Within this role, the successful candidate will be supporting the Fire Certification side of the business involved in sustainability projects across the UK. You will be tasked with the following duties to support a team of Auditors operating throughout the country

Duties:

* Management of existing business customers, you will be creating audit schedules, ensuring client files are maintained in an organised, accurate and complete manner
* Monitoring for suspensions, expiring certifications and annual audits and non-conformance
* Ensuring correct data is added to the certification database and running regular reports and actioning amendments and corrections where needed
* Provide monthly performance reports to all affiliate offices
* Respond to minor commercial enquiries from stakeholders
* Support the team in the management of credit control processes
* Monitor and sample check the accuracy of the FSC database and accuracy of product groups
* Carry out website checks for suspended or withdrawn clients and issue non-conformance to the customer
* Support other operational and admin functions within the business

Skills and Attributes
* Excellent team player attitude, adaptable to a constantly changing environment
* Proactive approach to work with good level of self-confidence
* Excellent and confident telephone manner
* Excellent customer service skills & experience in working in a customer service environment
* Ability to deal with people at all levels
* Prompt, accurate and reliable
* Able to work to tight deadlines
* Have attention to detail with the ability to analyse and interpret data, using MS Office products like Excel, Word, Outlook and a suite of inhouse systems

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment

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