Job Ref: 212756540

Date: 2020-11-16 11:54:28

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My client in High Wycombe is looking for a Customer Service Apprentice to join their Patient Services team.

The Apprenticeship will be run in Partnership with Uxbridge College and trainees will gain a Customer Services Practitioner Level 2 qualification. Completion of the apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.

Salary: £16,000
Hours: Monday – Friday: 9am – 5:00pm (30min lunch) – 37.5 hours total per week
Holiday: 25 days per annum rising to 27 days after 5 years' service

Key responsibilities:
* Processing daily prescription orders
* Making phone calls and emailing customers, GP surgeries and nurses
* Responding to answer phone messages
* Setting up new patients on the system
* Promoting products and services to customers in order to grow the business
* Identify business opportunities and convert these into sales or pass to the relevant teams
* Resolving customer complaints or queries with tracking of deliveries
* Take part in departmental meetings

Essentials:
* Good communication skills
* Team work
* Time management
* Decision making
* Problem solving
* Customer service skills
* IT skills – experienced user of MS Word, Excel and Office
* Can do attitude
* Flexible and innovative approach
* Demonstrate a desire to improve own performance with a commitment to put learning and development into practice
* Goes the extra mile to deliver excellent customer service
* Calm, mature and professional manner
* Required minimum qualifications:

English – Grade 4 (or equivalent)
Maths – Grade 4 (or equivalent)

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