Job Ref: 215420824

Date: 2021-12-21 14:52:34

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Customer Service Apprentice

High Wycombe

£16,000 per annum

Our client, a fantastic and extremely busy company based in High Wycombe, who are now looking for a trainee to rotate round all four teams within the Patient Services department. The successful candidate will gain a Customer Service Practitioner Level 2 qualification.

This company provide some great benefits including: Private Healthcare, Contributory Pension Scheme, Life Assurance, Free onsite parking and lots more!

Key responsibilities:

* Processing prescription orders daily

* Making phone calls and emailing patients, GP surgeries and nurses as well as responding to answer phone messages

* Setting up new patients on the company system

* In order to help grow the business you will be promoting products and services to customers

* Identifying business opportunities and convert these into sales or pass to the relevant team

* Dealing with customer complaints or queries with tracking of deliveries

* Take an active part in departmental meetings

The perfect candidate will have the following:

* Good communication skills

* The ability to work in a team

* Time management skills

* Decision making skills

* Problem solving skills

* Customer service skills and will go the extra mile to provide excellent customer service

* Be an experienced user of MS Word, Excel and Office

* Have a “can do” attitude

* Have a flexible and innovative approach to work

* Demonstrate a desire to improve own performance with a commitment to learning

* Professional, calm and mature manner

Minimum grade requirements:

* English – Grade 4 (or equivalent)

* Maths – Grade 4 (or equivalent)

* ICT – Grade 4 (or equivalent)

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What you need to do now

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