Job Ref: 214150354

Date: 2021-07-07 16:53:17

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This is a great opportunity to join a well-established company based in High Wycombe.

Working within a supportive team you will be providing customer care to healthcare professionals and patients.

Salary £19,500 plus 25 days holiday per annum rising to 27 after 5 years’ service, Contributory Pension Scheme, Private Health Care, Life Assurance, Modern office facilities, Subsidised canteen, Free parking onsite.

Working hours are Monday to Friday 10am – 6pm

Duties:

* Provide a first-class service to ensure patients remain on our service

* Complaint management

* Action new patient intro calls in line with the procedure to ensure they fully understand the service provided

* Call patients on a regular basis

* Actively promote our products and service always whilst maintaining service levels

* Identify patient advocates – products & services

* Work closely with the patients to ensure everyone is kept up to date

* Take an active part in all departmental meetings.

* Action all reports within time scales set

* Cover for other team members if required

* Cleanse database regularly

* Perform any other tasks reasonably requested by the Company as required

* Work to targets set by your line manager

Experience Required:

* Proven telephone based Customer Service background

* Experience of up-selling and cross selling/conversion of product use

* Target driven

* Proven excellent Database Management Skills

* Empathy towards patients with complex medical conditions

* Analytical and enquiring mind

* Proven experience of managing high call volumes

* Possess influential and persuasive skill set

* Excellent telephone manner

* Excellent communication, oral and written, skills

* Able to work under pressure

* Able to multitask

* Possess a ‘can do’ attitude

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