Job Ref: 215972229

Date: 2022-03-06 16:51:20

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Customer Contracts Coordinator

High Wycombe

Permanent

Competitive salary + Excellent Company benefits Package

The Client

Our client is the world leader in water treatment and provide complete solutions for water treatment. Innovating in key areas such as sustainable development, resource and by-product recovery, our client’s differentiating water treatment processes enable us to offer solutions suited to every application.

The Role

The Customer Contracts Coordinator is responsible for ensuring all internal renewal quotations are issued to customers. Support the field commercial teams to develop our Service Contract business. To ensure our customers receive the best quality service. This role requires a good understanding of work routines and procedures in one's own job.

Key Responsibilities

* Identify and implement continuous first-line support improvements.

* Ensure all internal renewal quotations are issued to customers

* Orders Received – Contract Status updated in Latis or CRM

* Associated contract documents to be correctly filed centrally

* Ensure the correct detail is passed for contract loading

* All contracts’ orders to be acknowledged

* Key reports for internal control purposes and ad-hoc reports are produced as and when required

* Any enquires regarding new contracts from customer are forwarded onto the external commercial team.

* Reasonable flexibility in working hours, where essential, to cover urgent situations or unexpected workload.

* Full understanding of the quality procedures relating to the position or associated areas has been gained and implemented.

Experience and Qualifications Required

* Experience of Google Suite or software systems

* Customer Service and call handling experience

* Commercial understanding

* Administration experience

The Rewards

The company provide many different benefits alongside the basic competitive salary, 25 days holiday plus 8 public holidays, life assurance, pension scheme, Group Income Protection, Dental Insurance, Cycle to work scheme, Travel Insurance, Health Screening, Shopping discounts and much more

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