Job Ref: 214169769

Date: 2021-07-09 16:49:47

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Corporate Customer Care Advisor / Account Manager
Forte Recruitment are looking for experience Customer Service Advisors and Account Managers with excellent communication skills to work as part of our clients busy team.
In this role you would be working for an industry leading telecommunications company based in High Wycombe, providing first line support to high profile corporate customers. You will be responsible for delivering a high level of customer service to all prestigious corporate customers ensuring requests, faults, problems and issues that arise are resolved in a timely, professional and efficient manner.
Job/Role Specification:
* Primary first line support to all corporate customers.
* Co-ordinate with all departments to ensure a prompt resolution of faults and requests.
* Updating CRM database accurately with all information for each corporate site, including site surveys.
* Update line managers daily or when potentially serious issues arise.
* Identify opportunities for up-selling equipment and migration of new sites.
* Arrange site visits as required.
* Attend daily, weekly and monthly meetings as and when required.
* Carry out quality control calls once any issues have been resolved.
Essential Candidate Skills:
* Numerate.
* Organised.
* Keen eye for detail.
* Ability to work under pressure and to deadlines.
* Excellent communication skills.
* Flexibility outside of normal working hours.
* Good social skills, a real team player and have the ability to communicate at all levels.
What we offer:
* Competitive basic salary – £22,000 – £25,000 – Negotiable Depending Upon Experience
* Staff bonuses & holiday incentives
* Outstanding training and development opportunities
* Vibrate and fast paced working environment
* Relaxed Fridays with an early finish
* Enhanced pension contributions
This is fantastic, permanent position offered by one of the UK's leading and rapidly growing telecommunication providers!
For further information please contact Claire at Forte Recruitment Solutions.
Forte Recruitment Solutions are operating as an employment agency on behalf of our end customer

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