Job Ref: 214009308

Date: 2021-06-18 10:28:12

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Corporate Customer Care Advisor / Account Manager

Forte Recruitment are looking for experience Customer Service Advisors and Account Managers with excellent communication skills to work as part of our clients busy team.

In this role you would be working for an industry leading telecommunications company based in High Wycombe, providing first line support to corporate customers. You will be responsible for managing multiple client orders, seeing them through from inception to completion, delivering a high level of customer service to all corporate customers ensuring requests, faults, problems and issues that arise are actioned and facilitated in a timely, professional and efficient manner.

You will be fully responsible for liaising with all relevant departments, customers and shareholders to ensure each customers requirements are delivered on time.

Successful applicants will be required to maintain a high level of customer focus at all times, ensuing you meet your customer’s expectations.

Job/Role Specification:

* Primary first line support to all corporate customers.

* Co-ordinate with all departments to ensure a prompt resolution of faults and requests.

* Updating CRM database accurately with all information for each corporate site, including site surveys.

* Update line managers daily or when potentially serious issues arise.

* Identify opportunities for up-selling equipment and migration of new sites.

* Arrange site visits as required.

* Attend daily, weekly and monthly meetings as and when required.

* Carry out quality control calls once any issues have been resolved.

Essential Candidate Skills:

* Focused and commitment to your role

* Manage multiple tasks in an efficient and controlled manner.

* Customer service driven with an excellent telephone manner.

* Able to follow company’s processes and procedures.

* Ability to build rapports with customers, and colleagues.

* Handling complaints in a professional manner.

* Results, targets and quality focused.

* Detailed-oriented and prioritise effectively and meet deadlines.

* A team player who collaborates with all members of the team, department and business.

* Help to develop ideas across the team.

* Be willing to go the extra mile for the sake of the customer, department and the business.

* Ability to work under pressure.

* Excellent communication skills.

* Good social skills, a real team player and have the ability to communicate at all levels.

What’s on offer:

* Competitive basic salary – £20,000 to £25,000- Negotiable Depending Upon Experience

* Monthly commission – adding up to £4,500pa onto your basic salary!

* Staff bonuses & holiday incentives

* Vibrate and fast paced working environment

* Relaxed Fridays with an early finish

* Enhanced pension contributions

* Outstanding training and development opportunities

* Career advancement

This is fantastic, permanent position offered by one of the UK's leading and rapidly growing telecommunication providers!

For further information please contact Claire at Forte Recruitment Solutions.

Forte Recruitment Solutions are operating as an employment agency on behalf of our end customer

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