Job Ref: 214134279

Date: 2021-07-06 11:45:21

Apply Now

Our well-established and highly successful client are looking for a Client Services Team Leader. This role will be based at their head office in High Wycombe and the salary is £26,000 with great company benefits, including private healthcare, life assurance, excellent holiday package and a fantastic subsidised canteen.

Hours are Monday to Friday 9am – 5pm

The purpose of this role is to ensure delivery of excellent customer service through the management of your team.

Key duties include:

* Providing excellent customer service in line with department standards

* To proactively manage your team on a day to day basis and ensure first class service

* To manage all assigned team including, but not limited to, leadership, recruitment, induction, motivation, retention, appraisals and performance management

* To promote products at every opportunity

* Increase retention by building strong relationships with customers

* Supporting the Client Services Manager at all times

* Understand and uphold all systems within the department

* Ensure all team members work to targets as set by you and in line with company targets

* To provide reports as required by manager

* Coach and develop team

* Completing and assisting with projects

* Management of complaints in an efficient manager to minimise customer dissatisfaction

* Maintain and enhance customer service standards

* Ensuring adequate cover on phones at all times

* Be able to work under own initiative with little supervision

* Perform any other tasks reasonably requested by the company as required

To be considered for this opportunity you will need:

* Excellent customer service skills together with an excellent telephone manner

* Strong and proven knowledge of the sales process

* Leadership skills

* Proven experience of managing a team within a busy environment

If you think this is the job for you then please email us your CV today

Apply Now