Job Ref: 215033752

Date: 2021-10-29 16:08:56

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Technical Account Manager

Perm Placements Ltd are working on behalf of our prestigious European based client.

Our client is a market leader in sustainable wood repair and maintenance.

Job purpose:

* Management, development and transfer of practical knowledge of the material around wood renovation in general and the company developed System in particular to grow the area and turnover and to deliver a high level of customer service.

Main responsibilities and accountabilities:

– Create own annual plan to fulfil UK business plan objectives in role

– Deliver training courses to contractors/ specifiers

– On site inspections and surveys for projects with thorough reports

– Complaint processing, logging and handling with follow up.

– Quality control of contractors work, highlighting where repairs are not adequate.

– Gaining new contractor users

– Develop opportunities for our training courses

– Work with distributor partners to develop business

– Project monitoring with Client and contractor

– Collaborate with colleagues to maximise turnover

– Ensure CRM system is up to date with relevant accounts and data including all appointments

– Training of new employees and help with induction process

– Provide case studies

– Social media activity to gain new contacts and relationships

Person profile:

Personality:

Tenacious, outgoing individual with ability and confidence to contact “unknown” prospects.

Happy to work in a team and on own – must be willing to collaborate with any team members within the business.

Specific job skills:

– Specialist knowledge (theoretical and practical) with regard to the creation and repair of timber rot in timber joinery and the ability to apply this in-house. This includes knowledge of paint systems.

– Good knowledge of the UK application sector.

– Ability to communicate and create relationships at all levels

– Excellent training and presentation skills

– Experienced in efficient work planning and reporting.

– Working to deadlines and under some pressure should not concern you at all.

Computer skills:

– Sound knowledge of MS Office suite of products, especially Word and Excel.

– Experience of a digital CRM system is essential.

– Ability to produce draft documents for internal discussion is desirable.

– Experience with CAD systems

Education:

You should hold GCSE (or equivalent) certificates for English and Maths.

You must have at least 3 years of relevant role experience.

Benefits:

Paying up to £42,000 with other benefits including:

Plus £3600 London Waiting

Bonus scheme circa up to £2500

27days A/L plus bank holidays plus up to 5 buy back

Private Medical including dental

Death in service x 4

Pension – minimum 5% up to 7%

Company Car

£1000 per year for development and training

Reference ID: Phil003

Job Type: Full-time

Salary: £35,000.00-£45,600.00 per year

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Status: Open

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Created: October 29, 2021

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Job budget: Not sponsored

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