Job Ref: 215824432

Date: 2022-02-15 18:49:48

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Job Title: Customer Service Manager

Job Class: Office

Location: Watlington Oxford

Salary: 42k

MCG Construction has a new opportunity for a qualified Customer Service Manager for a major contract in High Wycombe.

The Role:

manage the smooth and efficient operation of the ELGA Sales Office and the associated Sales Order Processing
Partner Support and Shipping activities
diverse range of organisational, team management and communication skills.
There will be significant levels of external and internal communication, including direct liaison with Customers, the Manufacturing, Technical and Sales teams, including with the Elga LabWater Manufacturing facility in Shanghai to facilitate export shipments from China.
After suitable training, the Customer Services Manager will be expected to acquire 'advanced user' capability for the JD Edwards ERP system, and so act as the primary contact with the IT Support team regarding Sales office operational requirements, problems or ERP queries.
Diverse range of organisational, team management and communication skills
Internal and external communication including liaison with manufacturing
To ensure customer expectations are met, order processing, shipping and reporting deadlines are achieved

The Person:

Demonstrable experience of having worked in a Customer Service role as a Team Leader or Manager

Excellent communication skills (written and verbal)

Strong team building skills

Team player with a real sense of delivering great support and service both internally and externally

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