Job Ref: 215844269

Date: 2022-02-17 16:45:54

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Calling all CUSTOMER CARE CO-ORDINATOR'S

Are you a Customer Care Co-ordinator looking for a fresh start? Are you looking for a role with genuine progression, then look no further.

A rare opportunity within a renowned Plumbing and Heating company based just outside of high Wycombe. We are looking for a Customer Care Co-ordinator. This role is for a Customer Care Co-ordinator with experience working for either a construction contractor, a housing association, subcontractors, house builder or a service & maintenance background.

You will need to ensure control and management of various projects, Defects Periods, ensuring they are a tracked and planned in our Software (Commusoft)
Record all defects raised for the full contractual period, track and close these out within acceptable time frames, be responsible for maintaining regular contact with the customers post completion.
Liaise closely with the Customer Care teams in our Project data base.
Own all customer complaints and ensure they are acknowledged, investigated, and resolved within target timescale.
Private Customer Boiler Servicing, Landlord Certification, UFH and Cylinder Problems
Logging of all jobs on new build site properties and private clients on our internal system
Co-ordinating with our service technicians on their diaries with regards to repairs via PDA diary
Monitoring customer service email inbox, administrating the internal system and keep up to date the records for customers/jobs.
Ensuring that all paperwork is filled into the customer profile.
Escalating complaints to management where /when necessary.
Updating internal data base.
Liaise with accounts department on invoicing and contra charges.
Creating invoices / send them out to customer and ensure that payment are taken electronically.
Improving overall customer satisfaction in line with the targets set by the company
Providing quotes to the Clients by e-mail, obtaining approvalIn return my client is offering;

Salary: £18,000.00-£24,000.00 per year.
Excellent pension scheme.
Career progression.
23 days holiday + bank holidays.
Annual Bonus after one years' service.
Positive and friendly workspace.Please get in touch with Luca on (phone number removed) / (url removed) for more information on this role

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