Job Ref: 213222924

Date: 2021-02-21 00:36:35

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Technical Support Engineer

Materials Testing Instrumentation

£30K – £36K + Excellent Benefits Package and full, comprehensive and industry recognised product training

** An excellent opportunity for an experienced Service Engineer or Technical Support Engineer with a background in high value electronic or electro-mechanical capital equipment to join a global market leading supplier of sophisticated Materials Testing Instrumentation **

Buckinghamshire

The Company – Technical Support Engineer, Materials Testing Instrumentation

My client is a worldwide leading manufacturer of technically advanced materials testing instrumentation, trusted by leading manufacturer’s in the fields of composites, plastics, metals and medical devices to deliver ‘best in class’ product solutions across a broad range of testing disciplines.

With global representation and as part of a global engineering group, this organisation operates at the forefront of technology and innovation, with an unrelenting commitment to research and development, world class manufacturing facilities and the recruitment of good people central to their future success.

The Role – Technical Support Engineer, Materials Testing Instrumentation

To provide remote technical support to the European Service team and globally for the specified products, with some on-site visits globally as required. To represent service within new product development, and launch these new products to the field service team via remote and classroom based training. To prepare support documentation for the field service team to improve efficiency and develop new support channels.  

1.     To provide remote support to the Field Service team in Europe and globally on designated products. To review escalations for designated territories and product lines as appropriate and make recommendations to local and senior management to resolve.

2.     To represent the Service Department on new product development and also concurrent product support teams to ensure product support and ongoing improvements are included, resulting in improved efficiencies and customer satisfaction

3.     To work with and develop new technology for the support of customers and Field Service Engineers

4.     As required, to visit customers in Europe and Globally in support of local service and sales teams, resolving technical issues and providing training to both customers and FSE’s.

5.     To ensure all call administration is accurate and up to date to the latest company requirements using the tools provided. To submit expenses and other paperwork on a weekly basis.

6.     To make a full contribution to the company's efforts to improve customer satisfaction, reduce costs and improve quality.

7.     Good communication is essential, giving feedback and updates quickly.

8.     Perform other related duties as may from time to time be specified and agreed.

Your Background – Technical Support Engineer, Materials Testing Instrumentation

Suitable candidates for this exciting role will need to possess a qualification in electronics, engineering or science, and have gained experience working in a customer facing field service or ‘in house’ technical support environment. Although experience of working with materials testing equipment would be advantageous; engineers from any industrial electronic or electro-mechanical based background are encouraged to apply, as full and comprehensive manufacturer’s training will be provided.

The Benefits – Technical Support Engineer, Materials Testing Instrumentation

This is a truly excellent opportunity to join a world-class manufacturer of instrumentation. You will be joining a national team of engineers who take great pride in their work and who aim to build upon long-term relationships with customers. You will be continually challenged as you are exposed to new technologies. You will receive constant support and guidance from senior management and your technical knowledge will be furthered through ongoing training courses across a broad range of instrumentation. For those with the desire there are opportunities to progress your career into more technical specialist roles.

An excellent salary is accompanied by a generous benefits package which includes a bonus scheme, life assurance, pension scheme, lunch allowance, laptop, mobile phone and the opportunity to progress your career within a truly market leading technically innovative organisation.

This vacancy is being advertised by TRS Consulting (UK) Limited. The services advertised by TRS Consulting (UK) Limited are those of an employment agency and / or employment business

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