Job Ref: 215601898

Date: 2022-01-19 10:36:48

Apply Now

Role: Customer Care Team Leader
Location: High Wycombe, Buckinghamshire

Salary / Rate of pay: £28,000

Platinum Recruitment is working in partnership with a popular boutique business, a lovely brand within retail and we have a fantastic opportunity for a Customer Care Team Leader in High Wycombe, Buckinghamshire to join their team. This is a maternity contract, however potential view to evolve into a permanent opportunity.

What's in it for you?

Competitive starting salary and great career prospects in a fast paced and growing business
Generous holiday allowance
Day off on your birthday
Company-funded private health insurance
Discretionary bonus scheme
50% staff discount
Sample sales
Interest-free Season ticket loan
Bespoke induction support and ongoing development to help you thrive in your new rolePackage

£28,000
Flexibility to work from home and in the office
ParkingWhy choose our Client?

A well-known brand within the retail/ fashion industry. Potential career development. To work with a great team of people.

What's involved?
As a Senior Customer Care Advisor, you'll support the Customer Care Manager and Deputy Manager in delivering our customer care objectives, ensuring the brand surpasses customer expectations. You will provide support to the team, answering and authorising daily queries and ensuring every team member delivers exceptional service at all times.

TO JOIN OUR VIBRANT AND FAST GROWING BUSINESS AS A CUSTOMER CARE TEAM LEADER…

You must have proven experience working in an office based Customer Care role and a genuine passion for customer service. You will be a strong role model, leading by example and escalating feedback or issues as appropriate.

You must be confident working in a fast-paced environment. You will have a confident and comfortable telephone manner and demonstrate excellent communication skills- written & verbal. You will be able to use your initiative when dealing with customers. You will be brilliantly organised and a great multi-tasker who is able to manage multiple tasks at one time whilst retaining a high attention to detail.

If this sounds like you and you're motivated and excited to learn more, we can't wait to hear from you.

YOUR RESPONSIBILITIES WILL INCLUDE:

Delivering exceptional customer care at all times
Ensuring that a bespoke and personal service is provided to every customer to meet their needs
Responding to customer queries within our agreed response time
Confidently handling customer queries across different platforms, including live chat, phone calls, email and social media
Independently resolve complex customer queries with minimal referrals
Deputise in the Customer Care Manager and Deputy's absence, escalate any feedback or issues as appropriate
Advise the Team on daily queries, answering questions and helping to resolve customer issues, ensuring all responses are on brand and appropriate for the customer and situation
Building relationships with customers and using initiative when dealing with queries
Building & maintaining strong working relationships with other departments in Head Office, in particular with our Marketing team
Liaising with the warehouse team and couriers to resolve any order issues efficiently
Working closely with stores and nurture strong relationships with our dedicated store teams
Sound like the role for you? Then we would love to hear from you!

Click Apply Now and one of the team will in touch to discuss the Customer Care Team Leader work we have that suits you in High Wycombe, Buckinghamshire.

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.

Consultant: Lisa

Job Number: (phone number removed)

Job Role: Customer Care Team Leader

Location: High Wycombe, Buckinghamshire

Platinum Recruitment is acting as an Employment Business in relation to this vacancy

Apply Now