OUR REF: EA754

A chance has arisen to work for one of the largest facility management providers in Europe working as a Receptionist in a well-established University in High Wycombe.

As a receptionist, you will report directly to the Facilities Manager. You will be the main point of contact for all visitors and residents of university properties. You will always seek to enhance the student experience by providing reception services, supporting key university events, undertaking room management and set ups, provide portering services, provide mail collection and distribution services, manage lost property, support and instruct other contracted services and support the delivery of all services the University properties.

Responsibilities:

* Support all events undertaken by the University and be the key point of contact for the Universities Accommodation Team

* Manage and operate the office or reception area while on duty

* Maintain notice boards in the office/reception areas ensuring all information is up to date and provides students and visitors with all important information and communications.

* Ensure a contact number to contact the Concierge (during the day) and the security team (evening/night) is always available

* Manage, support and co-ordinate student and commercial arrivals, departures and all other room changes that occur throughout the year

* Foster positive relationships with all Students and provide general advice and information to assist them

* Sign Student’s visitors in and out of the premises, ensuring all visitors are aware of the rules of the residence

* Undertake accommodation checks to ensure rooms being kept to an acceptable standard, occupied or vacated

* Identify residents and their visitors who are not complying with their tenancy/license agreement and liaise with University management

* Manage and escort onsite contractor visits and activity ensuring all contractors are provided with a H&S briefing and access to areas needed to complete works and services

* Ensure that at the end of and beginning of each day there is a formal handover undertaken between the Concierge Service and the Security Service

* Support the FM Hard Services Maintenance testing regime by collating and reporting information when necessary

* Manage the issue and collection of keys/fobs/access technology to Students

* Lost Property

* Manage lost property ensuring that a log is maintained, and that lost property is stored safely

* Undertake ad hoc room set up at short notice and in response to quick turnaround times

* Manage deliveries and collections of items arriving at University properties

* Organise delivery and dispatch of linen and laundry items, bulky items and / or heavy items to and from customers and suppliers

* Support the students to move in at the beginning of the academic year and move out at the end of the academic year

* Accept deliveries including but not limited to small items of mail, parcels and packages

* Deliver mail to the correct student mail points

* Ensure that doors and gates are locked, that the entrance is monitored and that access to the building is controlled

* Respond appropriately to any fire or intruder alarms

* Prioritise any panic alarm activation

* Respond within a reasonable timescale to any reports of incidents/accidents

* Ensure that the premises are treated with respect by students and members of the public, noting breaches of this in the handover to the security service

* The Concierge must attend relevant training courses and conferences, as decided and with approval from the Account Manager

As you can see from the above this role will be perfect for somebody who likes to keep busy. In return the business is offering:

A competitive Salary

26 days holiday + bank holidays

Private Healthcare

Company pension scheme

Life Cover

Corporate Discounts

Industry Leading Share Scheme

Does this role sound like it the one for you? If so, please contact Edward at Oneway on (phone number removed), click APPLY and upload your CV!

OUR REF: EA754