Job Ref: 213592570

Date: 2021-04-21 16:27:35

Apply Now

Our Client, based in High Wycombe are seeking two full time receptionists on a temp to perm basis. Ideally the candidate will have an excellent telephone manner, work well under pressure and be able to multi task. The successful candidates will be available to start work immediately.

* To undertake basic reception duties and promote the ethos of the organisation in a professional and courteous manner at all times.

* Consult with members of practice team regarding patients and visitors as necessary

* Management of all telephone enquiries, receiving incoming telephone calls in a timely manner, and answer, take messages or redirect as appropriate.

* Ensure all patients are recorded on arrival and external customers/visitors are appropriately recorded in the visitor book and aware of emergency evacuation procedures and safeguarding policy.

* Responsible for the delivery of completed repeat prescriptions to patients verifying names and addresses.

* Ensure the reception area is presentable, professional and maintained to a high standard at all times

* Be able to cover all reception position as necessary

* Process appointment requests in accordance with CHC policy for all appointments from patients by telephone and in person.

* To manage patient requests/concerns efficiently and in the most appropriate manner

* To monitor patient arrivals and waiting times and assist as necessary

* To provide administration support to the Lead GP and Nurse for a specific clinical area on request

* To have a thorough knowledge of all practice procedures

* To work in accordance of written protocols

* To provide information such as leaflets and contact details to patients pertaining to other healthcare services and resources as appropriate

* Confidential management of patient information at all times. Registering/Pulling/filing notes for surgeries and updating as necessary

* Filing post in medical records as requested

* Fax and photocopy as requested

* Be willing to be trained to provide first-aid/medical/welfare assistance

Additional information

Hours are 37.5 hours over five days.

8.00 – 16.30 and another at 10.00 -18.30

Apply Now